Keep customers informed about orders, deliveries and bookings automatically. Your system requests the notification; your team handles replies in Tawked Chat.
Meta Tech Provider · The number stays yours · No contracts
Can I change the delivery address?
Khalid, shipment #1037 left with the courier and arrives today.
Hi Sara, we received order #1042 and started preparing it.
Connect your business number and send approved messages through the WhatsApp Business API.
Confirm an order, then send updates when it leaves with the courier or arrives. Your store’s system decides when to request each message.
Hi Khalid, your order is out for delivery. Follow its progress with your tracking link.
Send booking details, appointment reminders or payment due notices. Your booking or billing system sets the sending time.
Hi Fahad, a reminder of your appointment tomorrow at 4:30 pm. We look forward to seeing you.
Explain a changed booking or failed payment and what the customer should do next. The message comes from your business number.
We could not complete payment for your order. Update your payment method on the order page to finish checkout.
Tawked Notifications for Salla is coming with order confirmations, shipping updates and abandoned-cart reminders without code. It is not yet listed in the Salla App Store.
Explore the Salla appCustomer replies appear alongside your notification in Tawked Chat. Team members with access can follow the conversation and respond from the same business number on web and mobile.
See Tawked ChatTawked Notifications connects WhatsApp messages to events in your system. Your developer sets up the integration once, then your system requests messages when needed.
A template is reusable text with changing details such as the customer’s name and order number. Write it in the Tawked dashboard and submit it to Meta for approval.
When an order is confirmed or an appointment is due, your system sends the customer’s number, template and details to Tawked through the API. Your system schedules the reminders.
See sent, delivered and read statuses as reported by WhatsApp. Failed messages also appear in the log for you to review.
Delivery updates can also reach your system through webhooks: automatic notifications that update a message’s status without opening the dashboard.
Read the integration guideTawked currently charges no fee for sending messages. Meta’s message charges are separate.
Meta charges your WhatsApp Business Account directly using its payment method. Rates depend on the message category and the customer’s country.
A service for sending WhatsApp notifications from your business number to customers, such as order confirmations, shipping updates and appointment reminders. Your system requests each message through the API, Tawked tracks its status, and customer replies appear in Tawked Chat.
Yes. Notifications are sent from the number you connect through the WhatsApp Business API, and you keep ownership of that number and its WhatsApp Business Account. Tawked is a Meta Tech Provider; the WhatsApp Business API page explains connection requirements.
Tawked charges no fee per template message today. Meta bills its WhatsApp message charges to your WhatsApp Business Account directly, at its published rates, from the payment method you add in WhatsApp Manager. No contract and no monthly fee.
Tawked Notifications for Salla is coming for store notifications without code, but it is not yet listed in the Salla App Store. The integration available now uses the API and needs a developer.
Replies appear in Tawked Chat alongside the original notification. Team members with access can follow the conversation and reply from the same number on web and mobile, included with your number.
Verification codes are a separate service in Tawked Verify. Sending them over WhatsApp requires an authentication template and account activation on request; they do not use the Notifications API.
Text that Meta approves before you use it to send messages, with changing details such as the customer’s name, order number or tracking link. Write the template and follow its review in the Tawked dashboard, then send it once approved.
Tawked sends a reminder when your system requests it. Your developer sets the timing in your booking or billing system, then sends the customer’s number and appointment details to Tawked; scheduling happens in your system.
The message log shows sending, delivery, read and failure statuses as reported by WhatsApp; a missing read status does not mean the message was not delivered. Connect webhooks to receive these status updates in your own system automatically.
Yes, with a marketing template approved by Meta, to customers who have agreed to receive your marketing messages. Meta’s marketing rates apply and may differ from those for order notifications.
Create your account, connect your business number and prepare your first message. For integration help, talk to our team on WhatsApp.