Data deletion

To delete your account and its associated data, email support@tawked.com from the email address on your account, with the subject line “Data Deletion Request”.

Include your name or your company name in the message so we can find the right account. If you can send from the account email, that is all the proof we need; if you cannot, we will ask you to confirm ownership another way before we delete anything.

Tawked Chat accounts belong to a Tawked customer: the account owner adds team members by mobile number, and a member removed from the Team page on tawked.com can no longer sign in to the app.

To have your own member data deleted, meaning your name, mobile number, email, and the device tokens used for notifications, email support@tawked.com with the mobile number you sign in with and the name of the business you work for. The conversations you answered belong to that business and stay in its inbox; ask the business if you want them removed.

Email support@tawked.com with the phone number the message was sent to, and we will delete that number and its delivery records from our systems.

We will also tell you which of our customers sent the message. That business is the data controller for your data: it decided to message you and it holds your record. To be removed from their systems as well, you will need to ask them directly, and we will give you what you need to do that.

We acknowledge every request within 7 days of receiving it, and complete it within 30 days.

If a request is going to take longer than 30 days, for example because it is tangled up in an open billing dispute, we will tell you before the 30 days are up, and explain why.

For a customer account: your account details, meaning the mobile number, contact email, application or business name and uploaded logo, your application profiles and API keys, and your verification logs.

For a message recipient: the phone number itself and the delivery records attached to it, meaning the send time, channel, and delivery status.

Deletion is permanent. We cannot restore an account or its logs afterwards, so export anything you need first.

We keep financial records, meaning top-up payments, invoices, and credit ledger entries, for the period Saudi commercial and tax regulations require us to. These records are needed to prove what was charged and paid, and we cannot delete them on request.

What stays in them is the transaction itself: amount, date, and the account it belonged to. Recipient phone numbers are not part of a financial record, and they are removed.

Where we are required to keep a record that identifies you, we stop using it for anything other than meeting that requirement.

Deletion requests are free of charge. We do not ask for a fee to process one, and we do not require you to close a paid plan first.

If anything on this page is unclear, or you want to check on a request you have already sent, email support@tawked.com.