Your customers ask on WhatsApp, and Radeef answers
Radeef by Tawked is an AI assistant for customer service on WhatsApp. It answers from your website and your Salla or Zid orders, and hands anything that needs a person to your team.
Your first 100 conversations Radeef resolves are on us.
Hi! I’m Radeef, an AI assistant that answers your store’s customers on WhatsApp.
For example, I read Al-Nada Store’s website, and here’s what I took from it:
- Free shipping on orders over SAR 200 (Shipping page)
- Returns within 7 days if the perfume is unopened (Returns policy)
- Delivery to Riyadh takes two to three working days (FAQ)
Where’s your store? Pick one below, or type its link.
Works with
Talks like someone on your staff
Close
Friendly, in light Saudi Arabic
Formal
Simple Modern Standard Arabic, no emoji
Brief
Short and direct
Like your customer
Standard Arabic or dialect, whichever your customer writes
It waits until the customer has finished, then answers all their messages in one reply. The customer sees their message was read, then “typing…” for as long as the reply takes to write. It replies in light Saudi Arabic or simple Modern Standard Arabic, and in English to anyone who writes in English.
Where Radeef works
Your site and app
Available- It reads up to 40 pages of your website, and goes back every night to see what changed.
- When your app sends a WhatsApp notification through Tawked, it sits in the same conversation, so Radeef knows what was sent to the customer.
- Put a WhatsApp button for your number in your app or on your site, and Radeef answers whoever writes from it.
Salla
Soon- It tells a customer their order’s status, what’s in it, the total, the carrier and the tracking link.
- It searches your products, and checks the price and that the item is in stock before it mentions it.
- It shows an order only to the person who placed it, on the number they used. It reads from your store without changing anything.
The Tawked app is coming soon to Salla. Until then, you start with your store’s website.
Zid
Soon- A customer asks about their order, and Radeef tells them its status and the tracking link from Zid.
- Each customer sees only the orders on their own number.
- It reads Zid orders without editing them.
The Tawked app is coming soon to Zid. Until then, you start with your store’s website.
Your WhatsApp number
Available- It replies from your WhatsApp number, the same one your store’s notifications come from.
- You choose when it replies: all day, or only outside working hours.
- Everything Radeef sends shows in Tawked Chat, in the same conversation.
Your team in Tawked Chat
Available- When a customer needs a person, Radeef hands the conversation over with a private note: why, and what the customer wants.
- You choose who on your staff picks it up.
- Tawked Chat’s price stays the same however many people you add.
Available on Web ، iPhone، Android
More about Tawked ChatFrom sign-up to its first reply
It reads your website
After you sign up, you press “Read my store”, and Radeef reads your site’s pages and shows you what it understood.
You pick its character
There are four. You hear each one before you decide.
You connect your WhatsApp number
Then you turn it on, or start in suggest mode until you trust it.
It knows its limits
Hands over when it should
When the customer asks for a person, asks about a refund, a complaint or a payment, or Radeef can’t find the answer.
Answers from what you have
Before any reply goes out, we check that every price, date or link in it is in your data.
Says it is an AI assistant
It introduces itself in its first reply, and says so whenever it is asked.
A monthly cap you set
You start with a monthly cap of SAR 300 and change it whenever you like. When Radeef reaches it, it stops and conversations go to your staff.
What does Radeef cost?
1.00 SAR
per conversation Radeef resolves on its own, from your Tawked balance.
- A conversation Radeef hands to your team isn’t charged.
- Your first conversations are free.
- Trying it in your dashboard is free, and so is suggest mode.
Questions about Radeef
What is Radeef?
Radeef by Tawked is an AI assistant for customer service on WhatsApp. It answers from your website and your Salla or Zid orders, and hands anything that needs a person to your team. Customers write to your own number, and it replies there, inside Tawked Chat.
Is Radeef an AI employee for customer support?
Yes, Radeef is an AI employee for customer support on your WhatsApp number, and it tells every customer it is an AI assistant. It answers questions and tells customers where their orders are.
Does Radeef sound like a real person?
Radeef writes like someone on your staff: short and friendly, and only once the customer has finished. It always tells the customer it is an AI assistant.
How is Radeef different from a WhatsApp auto-reply or chatbot?
An auto-reply or a menu chatbot sends fixed text or buttons, while Radeef is an AI agent that reads the customer’s question as they wrote it and answers from your website and store orders.
Does Radeef reply in Saudi Arabic?
Yes, Radeef replies in light Saudi Arabic if you choose it for your store, or in simple Modern Standard Arabic, or in each customer’s own style. Anyone who writes to it in English gets English back.
Do customers know Radeef is an AI assistant?
Yes, Radeef introduces itself as your store’s AI assistant in its first reply, and again when a customer comes back a day later. When a customer asks whether they are talking to a person, it says it is an AI assistant and offers a person. No setting turns this off.
Where does Radeef get its answers?
Radeef answers from your website’s pages, the questions and answers, policies and files you add, your Salla or Zid orders and your Salla products. Everything it knows is in its library. Figures and dates it finds on a page of your site wait until you approve that page.
Does Radeef make up prices or dates?
No, a reply that states a price, number, link or date Radeef did not read in your data never reaches the customer. If it can’t find the answer, it hands the conversation to your team instead of guessing.
Does Radeef work with my Salla store?
Radeef works with your Salla store today by learning from your store’s website, and the Tawked app is coming soon to the Salla App Store. With the app, Radeef also reads your orders and searches your products, and shows each order only to the person who placed it, on the number they used. It reads from your store without changing anything.
Does Radeef work with my Zid store?
Radeef works with your Zid store today by learning from your store’s website, and the Tawked app is coming soon to the Zid App Market. With the app, Radeef also tells a customer their order’s status and tracking link, and shows each customer only the orders on their own number. It reads Zid orders without editing them.
How much does Radeef cost?
1.00 SAR per conversation Radeef resolves on its own, from your Tawked balance. A conversation it hands to a person is not charged. If the same customer comes back within 24 hours of a charged conversation and Radeef hands them to a person, we refund it, unless the handoff is because Radeef is outside its hours or paused. Radeef stops at the monthly cap you set. WhatsApp's fees stay on your Meta account.
Where is my customers’ data processed when Radeef answers?
Radeef's messages are processed by AI model providers outside Saudi Arabia, who do not keep them. Tawked keeps conversation text for 90 days, and deletes it with the contact when you delete the contact. Before the model reads a message, Tawked removes the card numbers, IBANs and verification codes it recognises.
Does WhatsApp allow an AI assistant like Radeef on my business number?
Yes, WhatsApp’s business terms allow an assistant like Radeef that serves the business’s own customers, and bar general-purpose assistants that answer anything. Radeef answers only about your business.
Can I try Radeef before it answers my customers, and turn it off at any time?
Yes, you can try Radeef in the Tawked dashboard as if you were a customer before it answers anyone, and turn it off with one switch whenever you like. You can also start in suggest mode: it writes the reply in Tawked Chat, and you send it. Once it’s off, every conversation goes straight to your team, including any it was answering.