WhatsApp notifications for your Salla store, from your own number, set up in minutes.
Install Tawked from the Salla App Store. Your account is created from your store details, your WhatsApp number connects through Meta’s official window, and the templates go to Meta for you. Then every order, shipment and forgotten cart reaches the customer on WhatsApp.
Official WhatsApp Business API · A panel inside Salla · No monthly fee
Can I change the delivery address?
Khalid, shipment #1037 left with the courier and arrives today.
Hi Sara, we received order #1042 and started preparing it.
Three steps, nothing typed twice
Everything Salla already knows about your store is filled in for you.
- 1
Install
One click in the Salla App Store. Your Tawked account and your store’s application exist before the page finishes loading.
- 2
Connect WhatsApp
Meta’s official window opens from inside Salla with your store details filled in. A new number or one moved from the WhatsApp app both work.
- 3
Done
The message templates are submitted to Meta for you, usually approved within minutes, and the notifications start with the next order.
Every moment that matters to a customer
Each one has its own switch, its own preview on the phone, and the options that make it yours.
Order confirmed
The number, the total and a link to the order, the moment it is paid.
Cash on delivery, confirmed
Two reply buttons before you prepare a COD order. Fewer fake orders, fewer returns.
Order statuses
One message per status you choose, in your store’s own status names, custom ones included.
Shipment tracking
The courier, the tracking number and a link to follow the shipment.
Abandoned cart
A reminder with your Salla coupon when one is set, held during quiet hours.
Payment pending
A nudge with the checkout link for bank transfers and unpaid orders.
Refunds and cancellations
Told plainly, with the amount and where it went.
Login codes and more
Make Tawked your WhatsApp channel in Salla and login codes, rating requests, payment reminders and back-in-stock alerts follow.
Your store’s WhatsApp channel, inside Salla
Salla can hand Tawked every WhatsApp message it wants to send your customers. Set Tawked as the WhatsApp channel under Apps, Settings, Customize, and the messages only Salla knows about, login codes first, go out from your number too.
What it costs
Free to install
No monthly fee on the Salla App Store. Turn it on, turn it off, no contract.
Meta’s conversation fee
Meta bills your WhatsApp Business Account directly at its published rates, from the payment method you add in WhatsApp Manager.
Tawked per message
A small fee per notification sent, from prepaid credit, refunded on failure. Free today.
Questions merchants ask
Do I need a Tawked account before installing?
No. Installing the app from the Salla App Store creates a Tawked account for your store from your Salla details, and the Tawked panel opens inside your Salla dashboard.
Do I need a new WhatsApp number?
A new number or your existing one works, if it is registered to a WhatsApp Business Account. Connecting goes through Meta’s official window with your store details filled in; the number stays yours, under your store’s name.
Who writes the message templates?
Tawked does. The moment your number connects we submit a ready kit of Arabic templates to Meta, one per notification: order confirmed, cash on delivery, order statuses, shipment tracking, abandoned cart and more. Meta usually approves within minutes, and you can edit the texts in Tawked.
What does it cost?
Installing the app is free, and Tawked charges nothing per notification today. Meta bills you directly for conversations at its published rates, from the payment method you add in WhatsApp Manager. No contract and no monthly fee.
What if a customer’s number is outside Saudi Arabia?
Tawked is a Saudi service, so notifications go to Saudi numbers only. A notification for any other number shows in your panel as skipped, with the reason, and is never charged.
Can I turn one notification off, or all of them?
Yes. Every notification has its own switch and options, order statuses have a switch per status in your store’s own names, and there is a pause for everything plus quiet hours for marketing messages.
Your customers are on WhatsApp. Your store should be too.
Install Tawked Notifications and send the first notification before the day is out.