WhatsApp notifications for Salla stores
Sends your customers order confirmations, a cash-on-delivery question, shipment tracking and cart reminders on WhatsApp, from your store’s own number.
14 days free, then from 49 SAR a month.
A reminder at the time you choose, and it stops if the customer completes the purchase.
The customer confirms with one tap, and the reply reaches your team in Tawked Chat.
The carrier, the tracking number and its link in one message.
Once Tawked is your WhatsApp channel in Salla, the rating request arrives with Salla’s link, and the customer rates the order there.
Works inside the Salla dashboard,on your store’s WhatsApp number.
- Salla
- Tawked Chat
- Radeef
Ready from the Salla dashboard, in a few steps
Install the app, connect your store’s number and pick your notifications. Tawked WhatsApp Notifications is a Salla App Store app that sends your store's customers order confirmations, cash-on-delivery checks, shipping updates and abandoned-cart reminders on WhatsApp, from your store's own number through Meta. Two plans from 49 SAR a month, with a 14-day free trial.
Your account from your store’s details. No sign-up and no new password: your Tawked account is created when you install, and the app opens inside the Salla dashboard.
The app among your installed apps in the Salla dashboard.
The setup steps.
- Connect your store’s number
- Pick the notifications
- Prepare the messages and turn them on
- Auto-attendant, optional
- Radeef, optional
Your store’s number, three ways. A new number, your current number moved off the WhatsApp app, or your number with another provider.
Three ways to connect the number; you pick one.
Through Meta, no QR code. The number connects through Meta’s official window, and the number and its account stay yours.
The number is connected and runs on the official WhatsApp API.
Ready templates in three tones. Friendly, formal or short, or your own templates. Meta reviews them, and they usually work within minutes.
The order confirmation template in the tone you pick.
A notification for every step of the order
Pick what reaches your customers, and each notification goes out on time. In Arabic or English, with a switch for each one.
Order and cash-on-delivery confirmation on WhatsApp. The confirmation arrives right after the order. For cash on delivery, the customer confirms with one tap on “Confirm order”, or cancels.
One store’s notification log, with each message’s status.
See what arrived, and why a message was not sent. What was sent, delivered and read, and the reason for every message that was not sent.
One store’s figures for a week, and the reason a message was not sent.
Shipment tracking. The carrier, the tracking number and its link, when the shipment is created.
The shipping message with the tracking button under it.
Abandoned cart reminders. The reminder goes after 1, 3 or 6 hours, as you choose, then a coupon in the customer’s name and a last reminder if you want. It never reaches someone who completed the purchase, and it waits until quiet hours are over.
A reminder, then a coupon in the customer’s name, then a last reminder.
Order statuses under your store’s names. A switch for each status: In progress, Shipped, Out for delivery, Delivered.
Four statuses from your store, three of them on.
Your customers’ replies in one place
Your team replies from Tawked Chat, with the customer’s Salla orders beside the chat. The auto-attendant greets every new conversation, and Radeef replies at the times you set.
Tawked Chat for your team. One inbox for your store’s number on the web, iPhone and Android, and your staff see the customer’s orders before replying.
The chat and the customer’s Salla orders on one screen.
Auto-attendant. A welcome message and buttons the customer taps: order status, or talk to the team. No fee from Tawked.
A welcome and three buttons, before anyone on your team replies.
Radeef answers your store’s customers. A customer asks about an order, and Radeef replies with its status and the tracking link from Salla. They ask about a product, and it searches your products. The first 100 conversations are free, then 1 SAR per conversation it resolves.
Radeef replies with the order status and tracking number from Salla.
From 49 SAR a month, and the first 14 days free
Subscribe in the Salla App Store, and cancel there any time.
Pricing questionsBasic
49SAR a month
instead of 99or 490 SAR a year
Install from Sallainstead of 588Advanced
99SAR a month
instead of 199or 990 SAR a year
Install from Sallainstead of 1,188
- 0 SARfrom Tawked per message
- 1,000free replies a month per number, from Meta
- DirectMeta’s fees at its published rates, which you pay it
- 100free conversations with Radeef, then 1 SAR
Prices exclude VAT. You subscribe and cancel in Salla. You pay Meta’s message charges directly to Meta, with nothing added by Tawked.
Last updated:
Merchants’ questions about Tawked WhatsApp Notifications
Do I need a Tawked account before installing?
No. Your account is created from your store's Salla details when you install, and the app opens inside your Salla dashboard. The app used to be called Tawked Notifications.
Do I need a new WhatsApp number?
No. Connect a new number, your current number moved off the WhatsApp app, or your number with another provider, through Meta's official window. The number and its account stay your store's.
Can I move my number and templates from another provider?
Yes. The number moves through Meta with its display name, quality rating and approved templates, and past chats stay with the old provider.
Who writes the message templates?
Tawked does. A ready template for every notification in three tones, friendly, formal or short, or your own templates. We submit them to Meta for review on your behalf, they usually work within minutes, and you can edit them.
What does it cost?
Two plans: Basic at 49 SAR a month and Advanced at 99 SAR a month, or 490 and 990 SAR a year, with a 14-day free trial. Prices exclude VAT, and you subscribe and cancel in Salla. You pay Meta's message charges directly to Meta at its published rates, with nothing added by Tawked.
Is there a free trial?
Yes. Tawked WhatsApp Notifications has a 14-day free trial when you install it from the Salla App Store; then you choose Basic (49 SAR a month) or Advanced (99 SAR a month).
What if a customer’s number is outside Saudi Arabia?
Notifications go to Saudi numbers only. Any other number shows in the log as skipped, with the reason, and nothing is sent to it.
Can I turn one notification off, or all of them?
Yes. Every notification has a switch, every order status has one under your store's own names, and one switch pauses everything. Marketing messages wait until the quiet hours you set are over.
Does it use the official WhatsApp API or a QR code?
The official API. Your number connects through Meta with no QR code, so the session never drops.
Does it answer customers with AI?
Yes, with Radeef: it answers questions about orders and products from your store's data, and hands your team anything that needs a person. The first 100 conversations are free, then 1 SAR per conversation it resolves.
Start from the Salla dashboard
The app works inside Salla, and the first 14 days are free.