Cash on delivery? Confirm the order on WhatsApp before you ship.
Your customer gets their order from your store’s number, with two buttons: Confirm order and Cancel order. The answer is recorded and the order moves in Zid to the status you choose, so fewer orders ship only to come back.
- From your store’s official WhatsApp numberConnected through Meta’s official platform.
- Inside your Zid dashboardYour store connects on activation, and the Tawked panel opens in Zid.
- Every answer in front of your teamIn Tawked Chat, on the web and phone.
In the drawing: the Orders page of a Zid dashboard, where cash on delivery order 4127 has moved from New to Preparing after the customer confirmed it from a WhatsApp message with two buttons, Confirm order and Cancel order.
After the order, your customer knows where it is.
A message for each step of their order, from your store’s number and in Zid’s status names. Switch on the ones that fit from the panel.
New order
The order number, its amount and a button to view it, as soon as it is placed.
In ZidNewWe have your order #4126 for 289 SAR, and we will keep you posted.9:12 AMView orderPayment reminder
A bank transfer order not paid yet? A message reminds the customer to complete it.
In ZidNewA reminder to complete your 289 SAR transfer for order #4126.6:00 PMPreparing and delivery
A message for each status you turn on, in Zid’s own names.
In ZidPreparingIn deliveryYour order #4126 is on its way to you.4:10 PMDelivered
A closing message once the order reaches your customer.
In ZidDeliveredYour order #4126 has arrived. Thank you for shopping with Lamsa Store.1:25 PM
Every message in your hands, from your Zid dashboard.
Open Tawked from Apps in your store’s dashboard to switch each message on and follow what arrived, all in one place.
In the drawing: the Tawked panel inside a Zid dashboard, with the store’s messages over the last 7 days, the list of notifications with a switch for each, and the cash on delivery question’s card with the status an order moves to on confirm and on cancel.
- A switch for each status in ZidNew, Preparing, Ready, In delivery, Delivered, Cancelled. Turn on the ones that fit your store.
- The customer’s answer moves the orderYou choose the status the order moves to on confirm and on cancel.
- What arrived and what did notMessages sent, delivered and read, and the reason for every message not sent.
- Ready Arabic templatesTawked submits them to Meta for approval, so you never write a message from scratch.
In the drawing: a product page in a Zid store with the WhatsApp button in its corner, and the chat it opens with the store’s number.
A WhatsApp button on your storefront.
It shows in your Zid store and opens a WhatsApp chat with your store’s number in one tap.
- Your customer taps the WhatsApp button in your store.
- The chat opens with your store’s number.
- Your team answers from Tawked Chat.
Every customer reply, in one inbox for your team.
Tawked Chat is a shared inbox for your store’s number, on the web and phone. Every reply from your customers lands there, and your team answers from the same number.
In the drawing: Nouf’s conversation in Tawked Chat on the web and phone: the cash on delivery question, her confirmation, a note from Tawked that the order moved to Preparing in Zid, then the team’s reply.
- Cash on delivery confirmation on WhatsApp
- Order and status messages, and payment reminders
- Cart reminders with a single-use coupon
- A WhatsApp button in your store
- Tawked Chat for your team on the web and phone
- Campaigns for your subscribed customers
Subscribe and pay in the Zid App Market. VAT not included. Saudi numbers only.
Questions from merchants
How does the cash on delivery confirmation work?
For every cash on delivery order, your customer gets a message from your store’s number with two buttons: Confirm order and Cancel order. The answer is recorded for your team to see, and in the panel you choose the status the order then moves to in Zid on its own, such as Preparing on confirm and Cancelled on cancel.
Do I need a Tawked account before installing?
No. When you activate the app from the Zid App Market, your store connects to Tawked directly: a Tawked account is created for your store, or the store joins your account if the store owner’s mobile is already registered, and the Tawked panel opens inside your Zid dashboard.
Which number do the messages come from?
Your store’s WhatsApp number. You connect it from the panel through Meta’s official platform, and the messages go out from it with templates Meta approves, to Saudi numbers only.
Who writes the message templates?
Tawked does. When you connect your number, we submit a ready set of Arabic templates for your store’s messages to Meta, so every message goes out with an approved template.
How do cart reminders and the coupon work?
A customer who leaves their cart gets a reminder at the time you choose, and you can add two more messages after it: the second carries a coupon made in Zid, good for one use, and the third is a last reminder. The messages stop once the customer completes their order.
What does it cost?
One plan at a launch price of 49 SAR a month instead of 99 SAR, VAT not included, which you subscribe to and pay for in the Zid App Market. You pay Meta’s message fees to Meta directly, at its rates, with no points and no markup from Tawked.