WhatsApp notifications for Larm stores
Sends your customers order confirmations after payment, status updates, digital products and cart reminders on WhatsApp, from your store’s own number.
Coming soon to the Larm App Store. Free to install.
One reminder per cart, sent outside quiet hours and called off if the customer pays.
After payment: the order number and amount, with a button to the customer’s orders in your store.
The code or link the customer bought arrives on WhatsApp, one message per item.
A message when the order is completed, cancelled or refunded, and the reply reaches your team.
Works with your Larm store,on your store’s WhatsApp number.
- Tawked Chat
- Radeef
From the Larm App Store, in a few steps
Install the app from Larm, link your store and number in Tawked, and turn the messages on. Tawked WhatsApp Notifications is an app for Larm stores that sends your store’s customers order confirmations after payment, status updates, digital products and abandoned-cart reminders on WhatsApp, from your store’s own number through Meta. It suits stores that sell digital products, such as streaming subscriptions, cards and codes, and stores that sell shipped products. Free to install.
Tawked opens in its own window, not inside Larm. You approve the permissions in Larm, then sign in to Tawked or sign up, and pick the application your store links to.
The store link page in Tawked, after you approve in Larm.
The setup steps.
- Install the app from Larm
- Approve the permissions
- Link the store to your Tawked application
- Connect your store’s number
- Turn the messages on
Four permissions, shown before you approve. Reading orders and customer contact details is required; digital content and abandoned carts are optional. Tawked changes no order.
The permissions as Larm’s consent page shows them.
Your store’s number, through Meta. A new number or your current one, connected through Meta’s official window with no QR code, and the number and its account stay yours.
The number is connected and runs on the official WhatsApp API.
Ready templates, submitted to Meta for you. Six short templates in your Larm store’s language, submitted to Meta when you link your store. Their words are the same for every store.
Each template’s state as Meta reads it.
A message for every step of the order
Turn on any of four messages, and each one goes from your store’s number to the customer’s number on the order, in your store’s language.
Order confirmation after payment. It arrives once the payment is confirmed, with the order number and amount, and a “My orders” button that opens the customer’s orders in your store.
The confirmation as it arrives, in the template’s words.
Digital products on WhatsApp. The code or link the customer bought, one message per item, up to 5 items per order. It is read from Larm as the message goes out, and shows masked in Tawked Chat.
The code reaches the customer alone, and is masked in your team’s log.
Order status. A message when the order is completed, cancelled or refunded, with a switch for each.
Three statuses, each with a switch on the store page.
One cart reminder. One marketing message per cart, on when you choose. It goes after the quiet hours unless the customer has paid, and skips anyone who stopped marketing messages.
A cart left at night, and its reminder in the morning.
Every message says what it still needs. Beside each message, its state: ready, or what it still needs, whether the number, a Larm permission or Meta’s approval, and how many went out in the last 7 days.
The store’s messages in Tawked, and how many went out in a week.
Your customers’ replies in one place
Your team replies from Tawked Chat, the auto-attendant greets every new conversation, and Radeef answers in the hours you set.
Tawked Chat for your team. One inbox for your store’s number on the web, iPhone and Android, where every reply from your customers lands, replies to order messages included.
The customer’s reply to an order message in your team’s inbox.
Auto-attendant. A welcome message with buttons the customer taps: the subscription they want, their order, or talking to the team. No Tawked fee.
A welcome and five buttons, before anyone on your team replies.
Shahid VIPRadeef answers your store’s customers. From your store’s knowledge: your FAQs, website pages and files. Anything that needs a person goes to your team. The first 100 conversations are free, then 1 SAR per conversation it resolves.
Radeef answers from the FAQs the store wrote.
Free to install, and you pay Meta’s fees to Meta
Larm’s apps are free for merchants, so there is no plan and no subscription from Tawked.
Pricing questionsInstall
0SAR
Free for merchants
Contact us
- 0 SARfrom Tawked per message
- 1,000free replies a month per number from Meta
- DirectMeta’s published rates, with no markup from Tawked
- 100free conversations with Radeef, then 1 SAR
Prices exclude VAT. Messages go to Saudi numbers only.
Last updated:
Merchants’ questions about Tawked WhatsApp Notifications
Is Tawked’s Larm app free?
Yes. Installing Tawked’s Larm app is free, and Larm’s apps are free for merchants. Tawked charges nothing per message, and WhatsApp messages are charged to your Meta account at Meta’s published rates. Apps are available on Larm’s Professional plan.
Do I need a Tawked account before installing?
No. After you approve in Larm, Tawked opens in its own window, where you sign in or sign up with your mobile number, then link the store to an application in your account or a new one.
Does it suit my store if it sells subscriptions or shipped products?
Yes. The order confirmation after payment and its status when it is completed, cancelled or refunded go out for every paid order, and a digital product, such as a streaming subscription, a card or a code, reaches the customer’s number on the order. You can also turn on one abandoned-cart reminder.
How does a digital product reach the customer?
In one WhatsApp message per item, up to 5 items per order, to the customer’s number on the order only. Tawked reads the code or link from Larm as the message goes out, never stores it, and shows it masked in Tawked Chat.
Can I edit the message text?
No. Tawked’s templates are short and fixed, in your store’s language in Larm, and we submit them to Meta on your behalf when you link your store. They carry your store’s name, the customer’s name and the order number.
Does Tawked’s cart reminder in Larm send more than one message?
No. Tawked sends one message per cart, off until you turn it on. It waits until the quiet hours are over, is called off if the customer pays, and skips anyone who stopped marketing messages.
Do I need a new WhatsApp number?
No. Connect a new number or your current one through Meta’s official window, with no QR code. The number and its account stay your store’s.
What if a customer’s number is outside Saudi Arabia?
Messages go to Saudi numbers only. Any other number is skipped, and the reason is recorded.
Does it answer customers with AI?
Yes, with Radeef: it answers from your store’s knowledge, your FAQs, website pages and files, and hands your team anything that needs a person. The first 100 conversations are free, then 1 SAR per conversation it resolves.
What happens if I remove the app from Larm?
Tawked stops at once. Your account, application and number stay yours, and the store’s data is deleted when Larm asks for it after the removal.
WhatsApp notifications for your Larm store
Coming soon to the Larm App Store. Free to install.