A WhatsApp team inbox, on the web and on your phone
Tawked Chat is the shared team inbox for your business's WhatsApp number, from Tawked, a Saudi messaging platform: your team answers customers from it on the web and in its iPhone and Android apps. It is included with the connected number, with no per-seat price today, for up to 20 members.
An illustration: the store and its customers are made up.
- SarahReem
Can I change the delivery address?
- KhalidHind
When will my order arrive?
- NouraAnswered
Thanks, the parcel arrived.
- FahadAbdullah
I'd like to swap the size.
- Notification
Your order #1037 is ready to ship.
Can I change the delivery address?
- Radeef
Sure, passing you to a colleague.
- Private note from Radeef
She wants the address changed to Al Yasmin, and the order hasn't shipped yet.
- Reem took the conversation
- Reem, from her phone
I've changed the address to Al Yasmin.
Each member, their own role and sign-in
Your whole team answers from one WhatsApp number, and each member sees only the conversations open to them.
Administrator and agent
An administrator sees every application, an agent only the ones you choose. Remove a member and their sessions end.
Assignment and notes
Every conversation has one member in charge. Your team works with conversation assignment, private notes and canned replies, and the notes stay with the team.
An inbox per application
Each application has its own number and inbox. Switch between them in one place.
Sign in by mobile
Sign in on the web or phone app with an SMS code to your Saudi mobile number. No passwords.
Up to 20 members
Set members and roles in the Tawked dashboard, next to your numbers, templates and balance.
On your phone too
Answer customers and assign conversations from iPhone or Android.
Notified about what's yours
When a conversation is assigned to you, a customer writes in one of yours, or a new one has nobody yet.
The same conversations
What you write or assign on the phone shows on the web, and the other way round.
One account for the web and the app
Members open the app with the same mobile number they use on the web, no new account.
What you get in Tawked Chat
Manage WhatsApp customer service from one business number, with conversation assignment and shared reply history for your team.
- "My shortcuts" and "Team shortcuts"
- Type / in a reply to pick a saved one. Your own shortcuts come first, and they are yours alone.
- Labels
- Label conversations to keep them sorted for the team.
- Replies to your notifications
- A notification sent from your code or your store and the customer's answer sit in the same conversation, so your team sees what the customer received before replying.
- Conversation menus
- Show up to 10 of your own pages beside every conversation, with the customer's details in the link and no code.
- Conversation menus on the blog
- Voice notes and attachments
- Record a voice note, or send a photo or a file from your phone.
- Arabic and English
- The inbox and both apps in Arabic, right to left, and in English for whoever prefers it.
- Notifications with sound
- A tone tells you a new message is in, and each member can turn it off in their settings.
One number, the whole team
The WhatsApp Business app suits one phone. Tawked Chat suits a team answering from the same number.
| Feature | WhatsApp Business app | Tawked Chat |
|---|---|---|
| Who answers | One phone and up to 4 linked devices | Up to 20 members, each with their own sign-in |
| Signing in | Each device is linked by scanning a code on the main phone | A Saudi mobile number and an SMS code per member |
| Who replied | Every reply shows as the business | The team sees who answered each message |
| Assignment | Not in the app | An owner for each conversation, with private notes |
| Your system's notifications | Sent through the WhatsApp Business API, not from the app | Above the customer's reply in their conversation, with delivery ticks |
Several employees on one WhatsApp numberWhatsApp Business API
Radeef in Tawked Chat
Radeef by Tawked is an AI assistant for customer service on WhatsApp. It answers from your website and your Salla or Zid orders, and hands anything that needs a person to your team.
How to start with Tawked Chat
Connect your number in Tawked Notifications
Press Connect WhatsApp on your application's page in the Tawked console and pick your business and number in Meta's window, in about 10 minutes. Tawked, a Meta Tech Provider, registers the number and opens the inbox on it.
Add your team
From Chat, then Support team, on the application's page: Name, Saudi mobile number and role. Members sign in with an SMS code.
Open Tawked Chat
Open Tawked Chat from the dashboard on the web, or from the phone app.
Who charges what
Included with your number. Tawked Chat comes with your Tawked Notifications number. What you pay for replies, you pay to Meta directly.
Tawked
- The shared inbox
- Included
- Per-seat price
- 0.00 SAR
- Team members
- Up to 20 members
- iPhone and Android apps
- Included
- Contracts or monthly fees
- None
Meta, on your WhatsApp Business Account
- Your team's replies inside the 24-hour window
- about 0.0401 SAR
- to a Saudi number, since October 1, 2026
- Each number's first 1,000 replies a month
- Free
Meta bills you directly for messages at its published rates, from the payment method you add in WhatsApp Manager. Meta's list rate for a Saudi number, checked on October 16, 2026. Meta's prices Meta's FAQ
Tawked Chat guides
- Several employees on one WhatsApp number: The app's linked devices, or an inbox with roles for your team
- WhatsApp customer service in Saudi Arabia: The window, Meta's reply charges and the handoff
- Connect WhatsApp Business to your support team: From the Tawked console to the inbox, step by step
- How much does the WhatsApp API cost in Saudi Arabia? What Meta charges for your replies
- Conversation menus in Tawked Chat: Your own pages inside every conversation
Questions about Tawked Chat
What does it cost?
Tawked Chat is included with a WhatsApp number connected to Tawked, with no per-seat price today. Meta bills messages at its published rates from the payment method you add in WhatsApp Manager, as with any use of the WhatsApp Business Platform. Since October 1, 2026 that includes your team's replies inside the 24-hour window, at the utility rate of the customer's country (about 0.0401 SAR to a Saudi number). Each number's first 1,000 replies a month are free.
What is the difference between Tawked Chat and the WhatsApp Business app?
The WhatsApp Business app runs on one phone with up to 4 linked devices; Tawked Chat is an inbox for a team of up to 20 members on the same number. In Tawked Chat each member signs in with their own mobile number and has a role, administrator or agent, and the team sees who answered each message. Each conversation is assigned to a member, with private notes the customer never sees.
Who sees the conversations?
The support team you add to each application by name and Saudi mobile number, up to 20 people besides you on the account. A support agent answers the conversations of the application you added them to; a supervisor answers every application's. You manage the support team from the application's page in the Tawked console, and remove anyone at any time.
How many members can I add?
Your Tawked account takes up to 20 members besides you in Tawked Chat. The count covers the support teams of all your applications and the Tawked console's members together.
How does my team sign in?
By mobile number with an SMS code, no passwords, the same way you sign in to the Tawked console. One sign-in works on the web and in the phone app, and a member sees their applications and opens the inbox of any of them.
Can my team answer from their phones?
Yes. Tawked Chat for iPhone and Android carries the same conversations and the same assignment, with a notification when a new message arrives. The web is always there too, from any browser.
Where do I get the Tawked Chat app?
Tawked Chat is on the App Store for iPhone, on Google Play for Android, and on the web at chat.tawked.com. The app is for phones; on a computer, open Tawked Chat in the browser.
Where do replies to my notifications show up?
In Tawked Chat, in the customer's own conversation, next to the notification your code or your store sent. Your team sees what the customer received and what they answered in one place, and continues from there.
Do I need Tawked Notifications with it?
Yes. Tawked Chat is the inbox of your Tawked Notifications number: you connect the number once in Notifications, and once it is active the inbox opens on it. The same number sends your notifications and receives your customers' replies, and you do not have to send notifications to use the inbox.
Does Radeef answer customers automatically?
Yes, if you turn it on. Radeef by Tawked is an AI assistant that answers your customers in Tawked Chat and hands anything that needs a person to your team with a private note. It is optional, and it is priced per conversation it resolves, as its page shows.