A shared inbox
Every customer message and every reply in one conversation your team sees, with assignment, private notes and canned replies, so nobody answers twice and nobody is left waiting.
Tawked Chat
One WhatsApp inbox for your whole team, on the web and on the phone.
Your team answers every WhatsApp message together, each conversation assigned to one member.
Included with your number · On the web and on your phone · No passwords
Lamsa Store
Three members online, one number, every reply on time
Khalid
Replied to a notification
Thank you. Will it arrive before 6?
Shipment on its way · #1037
Reem
Replied from her phone
Of course, Sara. Send me the new address and I will update the order.
Sent · Read
Sara
New conversation
Can I change the delivery address?
Assigned to Reem
One number, the whole team
Everyone answers from the same WhatsApp number, and everyone sees the same conversation.
Sign in by mobile
An SMS code to the member's Saudi mobile, no passwords. One sign-in opens the web and the phone app.
Included with your number
No per-seat price. Connect the number and the inbox is there.
Features
Everything a team needs to answer customers on WhatsApp.
On your phone
The same conversations and assignments on iPhone and Android, with a notification for every new message.
Members and roles
Add your team by name and mobile number. An administrator sees every application, an agent only the ones you choose. Remove a member and their sessions end.
One inbox per application
Each application has its own number and inbox. Switch between them in one place.
Replies to your notifications
A notification sent from your code or your Salla store and the customer's answer sit in the same conversation, so your team sees what the customer received before replying.
Managed from the console
Set members and roles in the Tawked dashboard, next to your numbers, templates and balance.
How it starts
Three steps, and your team is answering today.
- 1
Connect your number
Press “Connect WhatsApp” on the application page and sign in with your business Facebook account. Tawked, a Meta-approved Tech Provider, registers the number and prepares the inbox.
- 2
Add your members
Name, Saudi mobile number and role. Members sign in with an SMS code.
- 3
Open the inbox
Open Tawked Chat from the dashboard on the web, or from the phone app. Conversations arrive, get assigned, and get answered.
Pricing
Included with your number.
- The shared inbox
- Included
- Team members
- Up to 25 members
- The phone app
- Included
- Per-seat price
- None today
- Contracts or monthly fees
- None
Meta bills you directly for messages at its published rates, from the payment method you add in WhatsApp Manager.
All pricingFAQ
Questions about Tawked Chat
Who sees the conversations?
The members you add by name and Saudi mobile number, up to 25 besides you. An administrator sees every application on your account; an agent sees only the applications you choose. You manage members and roles from the Tawked console, and removing a member ends their sessions.
How does my team sign in?
By mobile number with an SMS code, no passwords, the same way you sign in to the Tawked console. One sign-in works on the web and in the phone app, and a member sees their applications and opens the inbox of any of them.
Can my team answer from their phones?
Yes. Tawked Chat for iPhone and Android carries the same conversations and the same assignment, with a notification when a new message arrives. The web is always there too, from any browser.
Where do replies to my notifications show up?
In Tawked Chat, in the customer's own conversation, next to the notification your code or your store sent. Your team sees what the customer received and what they answered in one place, and continues from there.
What does it cost?
Tawked Chat is included with a WhatsApp number connected to Tawked, with no per-seat price today. Meta bills messages at its published rates from the payment method you add in WhatsApp Manager, as with any use of the WhatsApp Business Platform.
Do I need Tawked Notifications with it?
No. Pick Tawked Chat alone, connect your number from the application page, and start answering customers. If you add Tawked Notifications later, the same number sends the notifications and the replies land in the same inbox.
Give your team one inbox today.
Need a hand? An engineer replies on WhatsApp.