WhatsApp customer service in Saudi Arabia
Tawked Chat is the inbox where a Saudi business's team answers WhatsApp customers from one number. Since October 1, 2026, Meta charges for the team's replies inside the 24-hour window, and each number's first 1,000 replies a month are free. Below: when you can reply with any text, when you need a template, and how the work splits between your team and Radeef.
Tawked Chat is the shared team inbox for your business's WhatsApp number, from Tawked, a Saudi messaging platform.It is included with the connected number, with no per-seat price today, for up to 25 members.
What matters here
The 24-hour window
Your team can reply with any text within 24 hours of the customer's last message. After that, only a Meta-approved template goes out until the customer writes again.
Meta's charges on replies
Meta charges a reply inside the window at the utility rate of the customer's country, about 0.0401 SAR to a Saudi number as checked on October 9, 2026. Each number's first 1,000 replies a month are free.
Hours and handoff
The inbox keeps your team's working hours, and every conversation is assigned to a member. Radeef, if you turn it on, answers at any hour, hands what needs a person to the team with a private note, and tells the customer when the team is back.
A small team's day
Each member works the conversations assigned to them under Mine, and an administrator watches Unassigned so every conversation finds an owner. Whoever is out of the office answers from the phone app.
Common questions
Is replying to customers on WhatsApp free?
Not always. Since October 1, 2026, Meta charges for the team's replies inside the 24-hour window, about 0.0401 SAR per reply to a Saudi number, and each number's first 1,000 replies a month are free. Tawked Chat itself is included with the number, with no per-seat price today.
What happens 24 hours after the customer's last message?
The reply window closes, so your team in Tawked Chat can send only a Meta-approved template. When the customer writes again, a new 24-hour window opens.
Can an AI assistant answer first?
Yes. Radeef by Tawked is an AI assistant that answers your customers in Tawked Chat if you turn it on, and hands anything that needs a person to your team with a private note. It is optional, and its price is on its page.
How do I know who is following each conversation?
Each conversation in Tawked Chat is assigned to one member, whose name shows beside it in the list. Conversations nobody has taken sit under Unassigned.