Several employees on one WhatsApp number
Tawked Chat lets a team of up to 25 members answer one WhatsApp number, each member with their own sign-in by mobile number and a role. The free WhatsApp Business app runs on one phone with up to 4 linked devices, each linked from that phone, with no record of who on your team replied. Below: the two side by side in a table, and how to move your team to a shared inbox.
Tawked Chat is the shared team inbox for your business's WhatsApp number, from Tawked, a Saudi messaging platform.It is included with the connected number, with no per-seat price today, for up to 25 members.
What matters here
The app: one phone, linked devices
The WhatsApp Business app runs on one phone, and up to 4 linked devices can be linked to it by scanning a code from that phone, as WhatsApp's help pages describe. Every device writes as the business.
An inbox with roles
In Tawked Chat each member signs in with their mobile number and an SMS code, as an administrator who sees every application or an agent who sees the ones you choose. Conversations are assigned, the team writes private notes, and everyone sees who answered each message.
Your number stays yours
A number that runs on the WhatsApp Business app can be connected to Tawked without changing it: the app stays on your phone, and the same number reaches Tawked Chat.
Price
Tawked Chat is included with the connected number, at 0.00 SAR per seat today. Meta bills messages to your WhatsApp Business Account.
The WhatsApp Business app or Tawked Chat
| Feature | WhatsApp Business app | Tawked Chat |
|---|---|---|
| Who answers | One phone and up to 4 linked devices | Up to 25 members, each with their own sign-in |
| Signing in | Each device is linked by scanning a code on the main phone | A Saudi mobile number and an SMS code per member |
| Who replied | Every reply shows as the business | The team sees who answered each message |
| Assignment | Not in the app | An owner for each conversation, with private notes |
| Your system's notifications | Sent through the WhatsApp Business API, not from the app | Above the customer's reply in their conversation, with delivery ticks |
| Price | Free | Included with the number, 0.00 SAR per seat today |
Sources: WhatsApp Help: linked devices, Tawked ChatChecked on October 9, 2026
Moving your team to Tawked Chat
Three steps; the connection guide has the detail.
Connect the number
From Connect WhatsApp on your application's page in the Tawked console.
Add the members
By name, Saudi mobile number and role, from Chat, then Support team.
Open the inbox
On the web or in the Tawked Chat phone app.
Common questions
How many devices does the WhatsApp Business app link?
The WhatsApp Business app runs on one phone and links up to 4 linked devices, as WhatsApp's help pages describe. Tawked Chat takes a team of up to 25 members on the same number, each with their own sign-in.
Do I lose my number if I move to Tawked Chat?
No. Tawked connects your business's own number, and a number on the WhatsApp Business app can stay on your phone after it is connected. Your team answers from the same number in Tawked Chat.
Can I tell who on my team replied?
Yes. In Tawked Chat your team sees who answered each message and who each conversation is assigned to.
How many members can answer the number in Tawked Chat?
Tawked Chat takes up to 25 members besides you on the account, support teams and Tawked console members together, with no per-seat price today.