WhatsApp notifications, from your business number
Send invoices, order and shipping updates, or any template: from your store on Salla, Zid or WooCommerce, or from any system through the API.
WhatsApp Business API from Tawked, a Meta Tech Provider. No subscription.
Examples of what you can send with Tawked
Order confirmations and shipping updates
Your store’s system decides when to request each message.
Ruba StoreBusiness accountSundayOrder receivedHi Joud, we received your order #30517 and started preparing it. We will message you when it ships.When it shipsYour shipment is on its wayHi Joud, your order #30517 is on its way with our courier. Tracking number: SA284716093Thanks, looking forward to itAppointment and payment reminders
Your system schedules the reminders, and the reply reaches your team.
Nada ClinicBusiness accountTuesdaySaturdayYour appointment is booked for Sunday 11 October at 5:30 PM.A day beforeAppointment reminderHi Haya, a reminder of your appointment on Sunday 11 October at 5:30 PM. Reply to this message if you need to change it.Can I move it to Monday?Invoices and documents
An invoice, a contract or an attendance sheet, as a PDF with the message.
Ruba StoreBusiness accountTodayOrder receivedHi Joud, we received your order #30517 and started preparing it. We will message you when it ships.After paymentinvoice-30517.pdfPDF, 1 pageHi Joud, here is the invoice for your order #30517. Thank you for shopping with us.Got it, thanksOffers and back in stock
Only to customers who agreed to your offers; anyone who turned them off gets nothing from Tawked.
Ruba StoreBusiness accountSundayThursdayWill size 42 be back?When it is back
Connect it to your store or your system
WooCommerce with no code and the API from any system today, and the Salla, Zid and Larm apps as each store lists them.
- Salla
- Zid
Larm- WooCommerce
- API
- Salla
The Tawked Notifications app in your store: order, shipping and abandoned-cart messages, from your store’s number.
Install from SallaThe Salla page - Zid
The Tawked Notifications app for Zid stores: cash-on-delivery orders confirmed with two buttons, and order updates.
The Zid page - Larm
The Tawked Notifications app for Larm stores: order confirmations after payment, digital products and order status, from the store’s number.
The Larm page - WooCommerce
On WooCommerce? The Tawked plugin sends order updates on WhatsApp from your number, with your approved templates and no code.
The plugin page - API
From any server in any language over HTTPS, with signed webhooks and an OpenAPI 3.1 description.
The docs - AI assistant
Over MCP: it reviews your templates, writes new ones, and sends an approved template once you confirm.
Details
Support in Arabic and English, on WhatsApp and by email. Message us on WhatsApp
Reply to your customers from your phone, wherever you are
Your customers’ replies land in Tawked Chat on iPhone, Android and the web. You get the alert the moment a customer writes, and your team answers from your business number.
- 1Install the appTawked Chat on your phone, and on the web
- 2Your whole team on one numberAdd up to 20 members with assigned roles, with no fee per member
- 3Let Radeef answer firstThen it hands the conversation to your team
- JJoud9:14 PMThe order arrived today, thank you1Assigned to Abeer
- NNouf9:02 PMI want to add the booklet to the courseOrders
- GGhada8:41 PMDoes the press work with Cricut?Radeef replying
- HHaya8:15 PMCan I move my appointment?
- SShahad7:50 PMHow long is shipping to Riyadh?Radeef replying
- AAmal7:22 PMIs the course recorded or live?
- Order, shipping and abandoned-cart messages
- The chat button on your store
- The customer’s orders inside Tawked Chat
Advanced AI that answers your customers like a person
Radeef by Tawked is an AI assistant for customer service on WhatsApp. It answers from your website and your Salla or Zid orders, and hands anything that needs a person to your team.
Meet RadeefWhen does my order arrive?4:10 PM
Your order 4821 is with SMSA and usually reaches Riyadh within two days. Track it here: track.example/48214:10 PM
And if I want to change the address?4:11 PM
Changing the address needs the store’s team; I passed your chat to them and they will reply here.4:11 PM
Radeef handed the chat to your team with a summary
Talks like someone on your staff
- CloseFriendly, in light Saudi Arabic
- FormalSimple Modern Standard Arabic, no emoji
- BriefShort and direct
- Like your customerStandard Arabic or dialect, whichever your customer writes
Your number and your WhatsApp Business Account stay yours
Your business name, as Meta approves it
Customers see your business name once Meta has reviewed it.
In your own business portfolio
Meta's Embedded Signup creates your account in your business portfolio, and disconnecting Tawked leaves the number and the account with you.
Meta Tech Provider
You connect your number from the Tawked console, can send before Tawked's review of your application ends, and your system sends with a Tawked key, never a Meta token.
Which number can you connect?
Meta's Embedded Signup takes four kinds of number, and you pick yours in its window.
- A number new to WhatsAppA number never used on WhatsApp; Tawked registers it during the signup.
- A number you move off the WhatsApp appThe number moves to the API; the app's chat history stays on the phone.
- A number you keep on the WhatsApp Business appNo blue badgeThe app, version 2.24.17 or later, runs beside the API, the last six months of chats sync, and messages you type in the app stay free. Such a number cannot get the blue badge.
- A number already on the API with another providerMeta moves it to Tawked with its display name, quality rating and messaging limit, so you do not start over.
Steps to start sending
Connect your number
Sign in with Facebook from the Tawked console and choose your business and number. Confirm ownership by SMS or a call.
Prepare your message
Write your template in the Tawked console with the template assistant, submit the 4 ready templates, each in Arabic and English, or pick one from Meta's library.
Connect your system
From your system through the API, or the Tawked plugin if your store runs on WooCommerce.
Track message status
The message log in the Tawked console shows what was sent, delivered and read, and the same statuses reach your system.
One API call per message
POST /v1/whatsapp/messages sends an approved template to the customer's number, and the message's statuses come back to your system as signed webhooks. Tawked checks the message data before sending it to Meta.
POSTSend a message/v1/whatsapp/messages
curl -X POST https://tawked.com/v1/whatsapp/messages \
-H "Authorization: Bearer tk_live_…" \
-H "Content-Type: application/json" \
-H "Idempotency-Key: order-30517-received" \
-d '{
"to": "0550000000",
"template": "order_received",
"lang": "ar",
"params": {
"customer_name": "Joud",
"order_number": "30517"
},
"reference": "order-30517"
}'const res = await fetch("https://tawked.com/v1/whatsapp/messages", {
method: "POST",
headers: {
Authorization: "Bearer tk_live_…",
"Content-Type": "application/json",
"Idempotency-Key": "order-30517-received",
},
body: JSON.stringify({
"to": "0550000000",
"template": "order_received",
"lang": "ar",
"params": {
"customer_name": "Joud",
"order_number": "30517"
},
"reference": "order-30517"
}),
});
const data = await res.json();import requests
res = requests.post(
"https://tawked.com/v1/whatsapp/messages",
headers={"Authorization": "Bearer tk_live_…", "Idempotency-Key": "order-30517-received"},
json={
"to": "0550000000",
"template": "order_received",
"lang": "ar",
"params": {
"customer_name": "Joud",
"order_number": "30517"
},
"reference": "order-30517"
},
)
data = res.json()202The immediate answer
{
"id": "0f4c9c0e…",
"status": "accepted",
"to": "+966550000000",
"template": "order_received",
"lang": "ar",
"reference": "order-30517",
"price_halalas": 0
}acceptedsentdeliveredreadfailed
"to"Saudi mobile numbers only, in any format, normalized to +9665… before sending.Idempotency-Keystops a retry from sending the message twice: the first answer comes back.referenceis your own field, returned with every status and webhook.price_halalasis the fee this send took from your balance, in halalas, refunded if the send fails.GET /v1/whatsapp/templateslists your templates and their variables.tk_live_WhatsApp has no sandbox: sending takes a live key, and your first test goes to your own phone from the console.
Meta's rules for the WhatsApp Business API
Opt-in first
Meta asks that the customer knows they are agreeing to messages from your business, by name, and the opt-in can be collected on your website, in your shop or on paper. Every request to stop must be honoured, on WhatsApp or off it. Saudi Arabia's Personal Data Protection Law requires prior consent for marketing and an easy way to withdraw it.
The category sets the price
Every template has a category: utility, marketing or authentication, each with its own rate at Meta. Meta treats a template that mixes an update with an offer as marketing, and may change an approved template's category with a day's notice.
Messaging limits
Each business portfolio has a daily limit on the customers it starts conversations with, shared by all its numbers and raised by business verification and message quality.
The customer service window
Each message from a customer opens a 24-hour window in which you reply without a template. Since October 1, 2026, Meta also charges for replies and utility templates sent inside the customer service window; what they cost is under pricing. When a customer writes from a click-to-WhatsApp ad, everything you send in the next 72 hours is free.
Who charges what
TawkedNo subscription
Tawked's fee per message
0.00SAR
Tawked currently charges no fee for sending messages.
- Templates, statuses and webhooksIncluded
- Tawked Chat for your teamIncluded
Pricing in detailWork out your monthMeta's pricing changesAll prices
Which option fits your business?
| Item | Tawked Notifications | A platform with a subscription(e.g. WATI, respond.io) | A Saudi gateway(e.g. Taqnyat, Unifonic) | The WhatsApp Business app | Meta's Cloud API, built by you |
|---|---|---|---|---|---|
| Monthly subscription | None | respond.io from $79, WATI from $119 a month, billed yearly | Taqnyat from 600 SAR a month billed yearly or 750 SAR monthly; Unifonic from $499 a month | None: the app is free | None |
| Provider fee per message | 0.00 SAR per template message sent today | Not stated on their pricing pages | Bundles; 1,000 extra marketing messages for 160 SAR at Taqnyat | None | None |
| Who collects Meta's charges | Meta, from your account directly | The platform's balance or its rate card | Depends on the package | No one: what you type in the app is free | Meta, from your account |
| The number and WhatsApp Business Account | In your own business portfolio | Set by the contract | Set by the contract | Yours | Yours |
| Team inbox | Tawked Chat included, web and phone, up to 20 members | By plan; $49 per extra user at WATI | 100 SAR per extra seat at Taqnyat | One phone and up to 4 linked devices | Build or buy one |
| Arabic | First: console, templates and docs | Arabic pages, prices in USD | Arabic, prices in SAR | The app is in Arabic; help comes from the WhatsApp Help Center | Meta's docs, partly in Arabic |
| Best when you want | WhatsApp from your own number, no subscription | One inbox for WhatsApp, Instagram and Messenger | SMS and WhatsApp bundles from a Saudi vendor | To type every message by hand, with no API | To work with Meta directly, with your own developers |
Tawked Notifications guides
- How much does the WhatsApp API cost in Saudi Arabia?: Tawked's fee and Meta's dated rates by category
- What Meta changed in WhatsApp pricing on October 1, 2026: What changed for replies and utility templates, before and after
- WhatsApp order and shipping notifications for your store: Order, shipping and delivery messages, platform by platform
- Send WhatsApp messages from your system with one API call: The call, its statuses and webhooks, and MCP for AI assistants
- WhatsApp message templates: categories and Meta's review: Writing them in Arabic, the ready-made ones, and codes from your own number
- WhatsApp marketing messages to customers who opted in: Opt-in, Meta's limits and rate, and why only to those who agreed
- WhatsApp appointment and payment reminders: Your system picks the time; Tawked sends it from your number
- WhatsApp Business API providers in Saudi Arabia 2026: prices compared: The providers' prices in Saudi Arabia compared, with sources and dates
- WooCommerce phone login and WhatsApp updates in Saudi Arabia: Setting up the free plugin step by step, and its limits
- Conversation menus in Tawked Chat: your own pages beside every WhatsApp conversation: Your team sees the customer's orders without leaving the chat
Questions about the WhatsApp Business API with Tawked
What is Tawked Notifications?
Tawked Notifications is a WhatsApp Business API service for sending WhatsApp notifications from your business number to customers in Saudi Arabia: order confirmations, shipping updates, appointment and payment reminders. Your system sends each one with one API call, and replies land in Tawked Chat.
How much does the WhatsApp Business API cost in Saudi Arabia?
Tawked fee per template message: 0.00 SAR today, with no subscription or monthly fee. Meta charges a message when it is delivered, by category and the customer's country: to a Saudi number about 0.0401 SAR for a utility message and 0.2159 SAR for a marketing one (Meta's rates, checked October 16, 2026), and since October 1, 2026 it charges replies inside the 24-hour window too, after each number's first 1,000 free replies a month.
Is there a WhatsApp Business API in Saudi Arabia with no monthly subscription?
Yes. Tawked Notifications has no subscription and no monthly fee when you send through the API or the free WooCommerce plugin: Tawked's fee per message is 0.00 SAR today, and Meta bills its own per-message rates to your WhatsApp Business Account directly. The Tawked app for Salla has two plans from 49 SAR a month with a 14-day free trial, billed by Salla, and its app for Zid will have the same plans and trial once it is listed.
Do notifications come from my business number?
Yes. They arrive over the WhatsApp Business API from the number you connect to Tawked, and you keep ownership of that number and its WhatsApp Business Account.
Is Tawked an official WhatsApp Business API provider?
Yes. Tawked is a Meta Tech Provider: your number connects through Meta's own Embedded Signup and sends on Meta's WhatsApp Cloud API, Meta's official WhatsApp Business Platform. Tawked never asks for your Facebook password, and your code never holds a Meta token.
Who owns the number and the WhatsApp Business Account?
You do. Meta's Embedded Signup creates the WhatsApp Business Account in your own business portfolio, you keep full access in WhatsApp Manager, and disconnecting Tawked leaves the number and the account with you.
Can I use my current number?
Yes, any of the four kinds of number Meta's Embedded Signup takes, including one you keep on the WhatsApp Business app alongside the API. Meta moves an API number with its display name, quality rating, messaging limit, high-quality approved templates and Official Business Account status.
How long does it take to connect a number?
About 10 minutes in Meta's Embedded Signup window, which opens from the Tawked console.
What does Meta require before I can send?
A Facebook account to sign in, a phone number that can receive an SMS or a call, and a payment method on your WhatsApp Business Account, added in WhatsApp Manager. Business verification can wait: a new business starts at 250 customers a day outside a customer service window, a limit shared by the whole business portfolio, and verifying it raises that limit.
How long does template approval take?
Meta reviews every template in at most 24 hours, and only an approved one can be sent.
Can templates be in Arabic?
Yes. You write each template in Arabic, English, Urdu, Hindi, Bengali, Tagalog, Indonesian or French; Meta approves each language on its own, and the lang field of the API picks the one to send.
How many messages can I send a day?
Meta limits how many customers you can message a day outside a customer service window: 250 for a new business portfolio, then 2,000 once Meta verifies the business or sees enough high-quality messages, and more as your quality stays high, up to unlimited. The Tawked console shows your business's current limit.
How do I know a message was delivered or read?
Each message moves from accepted to sent, delivered and read, or to failed. Tawked follows a message's status for 48 hours after the send, and each status reaches your server as a signed webhook: message.sent, message.delivered, message.read or message.failed. Every delivery is signed with HMAC-SHA256 and made in up to 5 attempts.
Do I need a developer to connect notifications?
Not if you sell on WooCommerce: the free Tawked plugin sends order updates from your number. Any other system connects with one API call, which a developer or an AI coding assistant can write.
I sell on Salla. Do I need to write code?
No. Install the Tawked app from the Salla App Store: your account is created from your store, your number connects from inside Salla, and Tawked submits the templates for 19 kinds of order, shipping and customer notifications to Meta for you. Its app for Zid stores awaits its listing on the Zid App Market.
Can I send offers to my customers?
Yes, with a marketing template approved by Meta, to customers who have agreed to receive your marketing messages. If a customer has turned off your offers inside WhatsApp, Tawked sends them no marketing template after that, so nothing is charged. The campaigns tool in the Tawked console sends your offers to your subscribers.
Can I send OTP codes over WhatsApp?
Not yet through Tawked Verify, whose codes go by SMS today. Tawked Verify is a separate product from Tawked Notifications. From your own number you can send your codes today: create an authentication template in the console and send it through POST /v1/whatsapp/messages with the code in params.code.
Where do customer replies go?
Replies appear in Tawked Chat alongside the original notification, and your team follows them on the web and on the phone. Your system receives the messages' statuses, not the replies' text.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The app runs on one phone and up to 4 linked devices, and every message is typed by hand. The API has no app of its own: your systems send approved templates to customers who opted in, statuses come back by webhook, and with Tawked your team answers in Tawked Chat.
Can my number get the green tick?
Meta's badge for an Official Business Account is now a blue checkmark, and Meta reviews requests from businesses on the platform for at least 30 days, with business verification done, two-step verification on, an approved display name and compliance with WhatsApp's policy. The go-live checklist in the Tawked console tells you when your number qualifies; a number kept on the WhatsApp Business app cannot get it.
How is Tawked Notifications different from WATI or Unifonic?
Tawked Notifications has no subscription, charges 0.00 SAR per message today and includes the team inbox, while WATI's plans start at $119 a month billed yearly and Unifonic's at $499 a month (their pricing pages, October 16, 2026). WATI and Unifonic offer more today if you need a multichannel inbox or a no-code chatbot builder.